To provide every guest with the highest level of care, we kindly ask that appointments be booked in advance whenever possible. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Late arrivals may result in a shortened service to avoid affecting other scheduled guests. No-shows or repeated last-minute cancellations may require a deposit for future bookings. Services are non-refundable once completed; however, if you experience any issue with your service, please contact us within 48 hours so we can review your concern and provide an appropriate solution. Our team is committed to delivering a relaxing, professional, and welcoming experience for every guest.