Appointments are highly recommended, although walk-ins are accepted based on availability. Please arrive on time for your appointment. Guests arriving more than 15 minutes late may need to reschedule or receive a shortened service depending on availability. We kindly request at least 24 hours' notice for cancellations or appointment changes. Services are non-refundable once completed; however, if you experience any issues with your nails, please contact us within 72 hours so our team can evaluate and correct the service if appropriate. We are committed to providing a clean, comfortable, and professional environment and reserve the right to refuse service to anyone displaying inappropriate behavior or arriving in a condition that may compromise the health and safety of our staff or guests.